Ready to learn more?
Schedule a demo today to see how Aventri can help you Connect Better and start creating unforgettable meetings and events.

This Privacy Policy applies to information that Aventri may collect about you in connection with your access and use of the Aventri websites located at www.Aventri.com, www.eiseverywhere.com, and www.eventscloud.com (together with any other websites and domains operated by us and from which you are accessing this Privacy Policy, the “Websites”), the Aventri cloud-based event management and registration platform (the “Platform”), our social media pages, mobile apps, Smart Tags and any other products and services offered by Aventri (collectively, “Services”), as well as through email messages that we send to you that link to this Privacy Policy, and other communications (for example, customer support requests, surveys, and SMS texts) in which you may provide personal data to Aventri. In this Privacy Policy, the Websites, Platform, mobile apps, Smart Tags, social media pages, emails, and other electronic locations through which you may interact with Aventri to provide your information are collectively referred to as the “Sites.”
This Privacy Policy does not apply to third party applications or software that integrates with the Services through the Sites, or any other third party products, services, or websites.
If you do not agree with this Privacy Policy please do not access or use the Sites or Services.
As used in this Privacy Policy, “Aventri” refers to Aventri, Inc., together with its US-based and international affiliates (Loopd, Inc.; Zentila, Inc.; Aventri (UK) Ltd.; Aventri Asia Pacific Pty. Limited; Aventri India Private Ltd.; ITN International LLC; ITN Technologies Corp.; and TapCrowd BVBA).
“You” refers to individuals who access and use the Sites and/or Services. For example, you may be a client of Aventri who accesses and uses the Sites and Services as the host or organizer of an event (“Client”), and with whom Aventri has entered a Subscription Services Agreement or other agreement containing separate terms and conditions that govern delivery, access and use of the Sites and Services (a “Client Agreement”). You may be the employee or agent of a Client, who is authorized to access the Platform as an administrator. Or, you may be a visitor to our Website who is just interested in browsing and learning more about Aventri.
If you are invited to, register for, check into, or receive information regarding a Client event through an Aventri Site or Service, you will be considered an “Event Attendee” and we will provide any Personal Information you submit through the Site or Service to the Client organizing that event. Aventri does not control the Client’s event registration or management process, or the Personal Information that a Client requests from Event Attendees. We are not responsible for any decisions or actions taken by the Client with respect to your information (or by any third party with whom the Client may share your information). Please read the applicable privacy policies of the Client who is organizing the event before submitting Personal Information in connection with that event.
When we collect information from you, we may be doing so on our own behalf (in which case we will be considered a “controller” of your data), or on behalf of an Aventri Client who is using the Services to organize an event and manage other event-related activities (in which case, the Client will be the “controller” and Aventri will be considered a “processor” of your data).
This section describes the various kinds of information that Aventri may collect and store when you interact with us through the Sites and/or Services.
“Personal Information” is any information collected on or through our Sites and/or Services that may be used to identify or personally contact you or another individual, or that relates to an identified person. Personal Information may include, but is not limited to, name, job title, company name, email address, mailing address, phone number, browser and device information (including IP Address), payment data and other identifying information you may provide to Aventri.
You are not required to provide Aventri with any Personal Information. However, certain Aventri Services and Site functionalities may not be available to you unless some Personal Information is provided by you, or by a Client or Client administrator on your behalf.
If you are submitting Personal Information relating to any other person (including as a Client administrator, or on behalf of other individuals at your company), you represent that you have full authorization to provide this information to Aventri, and to permit us to use it in compliance with this Privacy Policy.
With respect to the Personal Information of EU residents, Aventri complies with applicable requirements of the General Data Protection Regulation (EU) 2016/679 as it applies to personal data.
Non-Personal Information includes any information that is de-identified, aggregated or otherwise presented in a way that does not allow identification of a specific individual, or is not directly associated with a unique person.
To the extent that any Non-Personal Information is integrated with Personal Information, it will be considered Personal Information for purposes of this Privacy Policy.
If you visit one of our Websites and request a free demo, register for a webinar, subscribe to our blog, ask for Service information or download content (such as a whitepaper), you will be asked to provide certain Personal Information, including your contact details.
Aventri’s legal basis for collecting and using the types of Personal Information described above will depend on the nature of the Personal Information, and the context in which we are collecting it. When we collect, use, process or disclose your Personal Information, we will rely on one or more of the following legal grounds:
Aventri may use your Personal Information:
Also, please note that if information is aggregated or de-identified so that it is no longer reasonably associated or trackable to an identifiable natural person, it is no longer considered “Personal Information” under this Privacy Policy and Aventri may use it for any legitimate and lawful business purpose.
Information you provide to us may be combined, analyzed or processed in a manner that helps us predict and determine your interests and preferences, including what products and services may be of interest to you, and when you might be ready to take certain steps (such as ordering a particular Service), based in part on your behaviors on the Sites and interactions with Aventri. This process is overseen by Aventri staff, and no automated decisions are made that would result in legal effects or have a significant impact on you or any individual accessing the Sites or Services.
This section describes how Aventri shares or transfers the Personal and Non-Personal Information it collects about you, as well as your ability to control how your information is shared with others.
Aventri makes it a priority to safeguard the security and privacy of your Personal Information. Aventri has implemented appropriate organizational, technical and administrative measures to protect your Personal Information from unauthorized access, disclosure, misuse, alteration or loss. The protective measures we use depend on the sensitivity of the information, and the ways in which we collect, process and store it.
These measures include security controls to prevent unauthorized access to our facilities and systems, strong authentication procedures and strict password protection protocols, utilizing encryption software for all financial and other sensitive Personal Information transmitted on or through our Sites, and conducting penetration tests. We follow generally accepted standards to protect the Personal Information submitted to us, both during transmission and once we receive it.
In the event of any security breaches, we will make legally required disclosures to you via email or by providing notice on one or more Sites, as applicable.
While we take reasonable steps to protect your Personal Information, please be aware that no method of Internet transmission or electronic storage guarantees complete protection or is 100% secure, and there is always some risk when you share your Personal Information online. Aventri therefore cannot guarantee the absolute security of your Personal Information.
If you have any questions about security on our Sites, you can contact us at support@Aventri.com.
Depending on your user type and location, we provide you with various ways to access, download and request deletion of your Personal Information.
To request access to or copies of your Personal Information, a change to your Personal Information, deletion of your Personal Information, or to withdraw your consent to the collection, processing, and/or transfer of your personal information, contact support@aventri.com. Once we have received notification that you withdraw your consent, we will no longer process your information for the purpose(s) to which you originally consented unless there are compelling legitimate grounds for further processing which override your interests, rights and freedoms or for the establishment, exercise or defense of legal claims.
We will only retain your Personal Information for as long as necessary to fulfill the purposes for which it was collected and processed, or until you request deletion as described in this Privacy Policy.
Aventri will retain Personal Information we collect from our Clients or Event Attendees, and process on behalf of a Client, for as long as necessary to provide our Services to the Client, and will maintain any such information controlled by a Client in accordance with the Client’s instructions, including any applicable Client Agreement terms, and as required by applicable law.
We will also retain and use Personal Information for a period of time required to comply with our legal, tax, audit or regulatory obligations, to resolve disputes, and to enforce our agreements.
Aventri may retain Non-Personal Information for as long as necessary for the purposes and uses described in this Privacy Policy, including as necessary for Aventri to pursue legitimate and lawful business interests.
The Websites, Platform and other Aventri Sites and Services are not intended for children under thirteen (13) years of age. Aventri does not market any products or services to children under thirteen (13) years of age or knowingly collect any Personal Information from children under thirteen (13) years of age. We believe that children should get their parent’s or legal guardian’s consent before providing any Personal Information online.
You have a variety of choices available to you when it comes to your Personal Information. In order to help you exercise those choices, we will inform you, at the time we collect your Personal Information, whether your provision of the information is required or optional, and what the results may be if you do not provide your Personal Information.
Our Sites may include links to other websites whose privacy practices differ from those of Aventri. If you submit Personal Information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.
Also, please be aware that we are not responsible for the collection, use and disclosure policies (including privacy practices) of other companies, such as Facebook, Google, Instagram, Twitter, Apple or any other app developer, app store, social media platform provider, operating system provider, wireless service provider or device manufacturer, including any Personal Information that may be disclosed to such companies in connection with your use of our social media pages, Aventri’s mobile apps, or other Sites or Services offered by Aventri.
Where we are collecting, storing and processing information on our own behalf, as a data controller, we will not request any sensitive Personal Information such as your health history, race, religion, or sexual orientation. We request that you do not send us such sensitive Personal Information on or through the Sites, by email, or through any other means.
Aventri, Inc. participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework. We are committed to subjecting all personal data received from European Union (EU) member countries, United Kingdom and Switzerland, respectively, in reliance on each Privacy Shield Framework, to the Framework’s applicable Principles. To learn more about the Privacy Shield Frameworks, and to view our certification, visit the U.S. Department of Commerce’s Privacy Shield List. [https://www.privacyshield.gov (https://www.privacyshield.gov/)].
Aventri, Inc. is responsible for the processing of personal data it receives, under each Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf. Aventri, Inc. complies with the Privacy Shield Principles for all onward transfers of personal data from the EU, UK and Switzerland, including the onward transfer liability provisions.
With respect to personal data received or transferred pursuant to the Privacy Shield Frameworks, Aventri, Inc. is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
In compliance with the Privacy Shield Principles, Aventri, Inc. commits to resolve complaints about our collection or use of your personal information. EU, UK and Swiss individuals with inquiries or complaints regarding our Private Shield policy should first contact Aventri, Inc. at:
Aventri
13 Marshall Street
Norwalk, Connecticut 06854 USA
E-mail: support@aventri.com
Phone: 1-877-386-8248
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third-party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request
Under certain conditions, more fully described on the Privacy Shield website, you may be entitled to invoke binding arbitration when other dispute resolution procedures have been exhausted.
Aventri, Inc. has further committed to cooperate with EU data protection authorities (DPAs) with regard to unresolved Privacy Shield complaints. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please contact the EU DPAs for more information or to file a complaint (you may find DPA contact information in the “Contact Information” section below). The services of EU DPAs are provided at no cost to you.
Your privacy is important to us. If you have any questions or concerns about privacy at Aventri, please contact us, and we will try to answer your question or resolve any issues for you.
You may contact us using the following information:
Aventri, Inc.
13 Marshall Street
Norwalk, Connecticut 06854 USA
E-mail: support@aventri.com
Phone: 1-877-386-8248
If you think we have not followed our Privacy Policy in some way, please contact Aventri Customer Support, using the information above. We take seriously any complaint, and it will be assessed by qualified staff with the goal of resolving it in a timely manner.
Subject to applicable law, you also have the right to lodge a complaint with your local data protection authority about our collection and use of your Personal Information. For more information, please contact your local data protection authority. (You can find contact information here: EU Data Protection Authorities)
If you are an Event Attendee, please direct any questions you may have regarding your Personal Information to the Client organizing the event, not to Aventri. As noted previously in this Privacy Policy, if you are an Event Attendee for an event organized by an Aventri Client, Aventri processes your Personal Information on behalf of that Client. The Client determines what Personal Information to request from you, how it is used, with whom it may be shared, and for how long it is retained.
Our business is constantly evolving and, therefore, our Privacy Policy may be updated from time to time. Please visit this section of the Site periodically to check for changes and updates to the Privacy Policy. If we make significant changes to this Privacy Policy, we may notify you either through the email address you have provided to us (unless you have instructed us not to), or by placing a prominent notice on our Website. If we materially revise our Privacy Policy, we will provide notice prior to its becoming effective. By continuing to access and use the Sites and/or any Service after such notice, you agree to be bound by the terms of the revised Privacy Policy. Information you submit to aventri is controlled by the privacy policy in effect at the time you submit it.
LAST UPDATED: 4 December 2020
Schedule a demo today to see how Aventri can help you Connect Better and start creating unforgettable meetings and events.
From today’s event technology trends, to expert tips on creating memorable experiences, the Aventri Blog has got it all.
Read Our Blog Get in touch with us! Connect with our global sales or support team and enjoy a personalized experience.
Contact Us