Globsec

GLOBSEC Solution

Since using Stova, GLOBSEC has mostly taken advantage of Stova’s registration and marketing modules to set up forms and emails customized to its events. Working with the Stova team to enhance their events with the software has also been a positive experience, says Matúš Borišinec, IT Coordinator at GLOBSEC.

“Together with our Stova account manager, we were able to come up with a mutual agreement and find all possible solutions,” says Borišinec. “The Stova team was also professional and helpful when working together on custom projects.”

GLOBSEC also found great help through Aventri’ customer support channels. Along with global, 24/7 365 support via phone, Stova staff is also available via email and chat, the latter GLOBSEC has utilized frequently. Borišinec adds, “Whenever there has been a need to use Stova live ticketing support, their response is always quick and satisfactory.”

GLOBSEC Event

Stova is mostly used to plan the organization’s two flagship annual events: GLOBSEC Bratislava Forum, one of the top conferences on global security in Europe, and GLOBSEC Tatra Summit, a conference that provides the ground for fruitful expert and political discussions on the future of Europe. Both are held in Bratislava, Slovakia with about 1,000 in attendance.

The registration process for both events is quite specific, explains Lucia Colníková, GLOBSEC 2016’s Participants Manager, as attendees are divided into several categories. Using the Stova registration module, GLOBSEC is able to set up registration forms for each category with its own custom questions and options related to travel, accommodations and approval processes. Once the registration forms are ready, GLOBSEC prepares several email lists and send invitations via the Stova marketing module. Post-event, GLOBSEC is also able to create, send and track attendee surveys via Stova, giving them the feedback and data needed to improve their events every year.

“Thanks to these features, our team of coordinators is able to communicate with the attendees they need to at any given time,” says Michal Číž, GLOBSEC’s Head of Strategic Forums.

“Communicating with registered attendees also runs smoothly thanks to Stova’s email marketing emails, which can be sent just to the specific registrants or to larger registrant groups.”

Overall, Stova is the best tool to meet GLOBSEC’s customization needs. Not only does it help staff connect and communicate better with its different attendees, but it makes the event management process much more efficient.

Colníková says: “Without Stova, we would not be able to provide our attendees such level of personalized approach, which is essential to our events running smoothly, as well as for the satisfaction of our guests.”